Artifical Intelligence that actually delivers

A functional intelligence delivery unit [fidu] is a modular, task-specific AI agent designed to autonomously execute high-value functions, combining language models, structured data, execution logic, and integration capabilities to deliver real outcomes.

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Conversational intelligence layer

The functional intelligent units that power seamless, high-value customer interactions.

Autonomous Units

AI agents that go beyond answers, executing multi-step workflows and transactional actions in your ERP/CRM.

Customer context

Unified profiles that capture preferences, history, and behavior, making every interaction personalized and relevant.

Human escalation

Real-time handoff to your team with every detail intact — history, intent, and context flow directly into your platforms.

Workflow automation engine

The AI layer that turns intent into execution.

Tool use

APIs, RPA, or internal systems, securely invoked to complete high-value actions without friction. Customers ask, outcomes happen.

Orchestration

Routing across AI agents, humans, and back-end tools. Every task flows seamlessly, tracked end-to-end.

Custom RAGs

Always grounded in your business. Retrieval keeps responses accurate, contextual, and powered by up-to-date data.

Enterprise level integrations

The AI infrastructure that connects your stack and ensures consistent experiences.

Knowledge base

Multi-source ingestion pipeline for structured and unstructured content, always ready for AI.

Omnichannel

Unified orchestration across text, social, and voice with channel-specific optimizations.

Guardrails

Built-in policies, approvals, role-based access, moderation, and full audit logging.