Fidu is committed to protecting your privacy. Please review our Customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.
Last Update: January 1st 2025
Use of Your Data
We engage solely with third-party service providers who contractually agree to adhere to the terms of this Privacy Policy and who undertake not to process or utilize personal data for any purposes other than those expressly authorized herein. The personal data collected from you is processed for the purposes of managing your orders and account; providing technical support services; gaining insights into your usage of our applications and website; analyzing and enhancing our digital offerings; and delivering push notifications, solely upon your explicit consent.
Our data handling practices are designed to remain in full compliance with the requirements of Google’s Family Policy. We do not knowingly collect personal information from children under the age of 13 without the verifiable consent of a parent or legal guardian.
Data Security Measures
While the internet is inherently insecure, we have implemented appropriate technical and organizational safeguards, as outlined in this Privacy Notice, to ensure the protection of your data. Where you are provided with access credentials, such access is protected by a unique username and password, which you must not disclose to any third party. Please be advised that communications transmitted over the internet (including email and webmail) are not inherently secure unless encrypted, and may transit through jurisdictions outside your country of residence. Due to the nature of internet-based communications, we disclaim liability for any unauthorized access or loss of personal information beyond our reasonable control.
At Fidu, we are fully committed to safeguarding your personal information and that of your child. We maintain reasonable administrative, technical, and physical security measures to protect against unauthorized access, disclosure, alteration, or destruction of such data, including the use of encryption where appropriate. However, no data transmission or storage system can be guaranteed to be fully secure. While we strive to protect your data, we cannot warrant the absolute security of any data you or your child transmit to us.
Data Retention
Personal data shall be retained only for as long as necessary to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by applicable law (including tax, accounting, or legal compliance). Your data shall not be retained beyond the duration for which your account remains active with us.
Upon the expiration of a legitimate business need to retain your personal data, we shall either delete or anonymize such data. In the event immediate deletion is not feasible (for example, due to storage in backup archives), we will securely isolate the data and prevent any further processing until deletion is practicable.
Data Storage Locations
Personal data may be stored in jurisdictions including, but not limited to, the United States and Canada. In order to facilitate our operations, and in connection with external services such as payment processing, your data may be transferred to, stored in, and processed within other countries as necessary. All cross-border data transfers shall be conducted in accordance with applicable data protection laws, and we shall implement appropriate safeguards to ensure your personal data remains protected.
By using our site and Services, you expressly consent to the transfer of your data to jurisdictions outside your country of residence.
Third-Party Websites and Services
Our platform may, from time to time, contain hyperlinks to external websites or services. Fidu shall bear no responsibility for the data handling practices or content of such third-party entities. The presence of such links shall not be construed as an endorsement by Fidu. This Privacy Policy applies solely to data collected by Fidu through our own Services. When accessing third-party websites via links provided, we encourage you to review their respective privacy policies. By accessing Fidu, you accept our privacy practices; however, your use of third-party services may also subject you to additional terms and policies beyond our control, including but not limited to app stores, software platforms, social media networks, and payment processors.
Access, Rectification, and Deletion of Your Data
Fidu retains your data only for the duration necessary to provide the Services. If you wish to unsubscribe from any Services, or to review or request the deletion of your data or your child’s data, you may contact us at soporte@fidu.la.In certain jurisdictions, including the European Economic Area (EEA), you may be entitled under applicable data protection laws to exercise specific rights, which may include: (i) the right to request access to and obtain a copy of your personal data; (ii) the right to request rectification or deletion of such data; (iii) the right to restrict processing; and (iv) where applicable, the right to data portability. In limited circumstances, you may also have the right to object to the processing of your personal data. To exercise any of these rights, please contact us using the details provided. We will review and respond to all such requests in accordance with applicable data protection law.Legal DisclosuresAs outlined herein, we only collect personal data from adult users and consenting parents, as well as de-identified or aggregate data for internal analytics or service improvement purposes. However, under certain legal obligations, we may be required to disclose your personal or non-personal information to third parties—for instance, to comply with lawful subpoenas or court orders, to protect the legal rights and property of Fidu, to assist in fraud investigations, intellectual property infringement, or other illegal activity which may expose Fidu or its users to legal liability.
Modifications to This Policy
We reserve the right to update or amend this Privacy Policy from time to time. Revisions will be indicated by an updated “last revised” date and shall become effective immediately upon publication. Where material changes are made, we may notify you through prominent notices or direct communication. We encourage you to periodically review this Privacy Policy to remain informed about our data handling practices.