ABOUT THE COMPANY

Fidu is a venture-backed AI company that helps hundreds of private schools worldwide improve family satisfaction, increase retention, and boost enrollment.

REQUIREMENTS

- Bachelor’s degree or equivalent *
- 1 year of experience in customer support, account management, or a similar customer-facing role *
- Intermediate English *
- Excellent communication and writing skills
- Strong problem-solving and troubleshooting skills
- Experience using support platforms like Intercom or similar tools

RESPONSABILITIES

- Assist the school community (administrators, educators, and families) via chat and ticketing systems.
- Ensure fast and high-quality resolutions while maintaining a great CSAT (Customer Satisfaction Score).
- Identify and report platform bugs or inefficiencies that impact the user experience.
- Gather and escalate customer feedback to drive continuous improvement.
- Collaborate with internal teams to enhance support efficiency and platform usability.

ROLE DESCRIPTION

This is a full-time hybrid role located in Buenos Aires for a Support Analyst at Fidu. The Support Analyst will play a key role in ensuring a seamless experience for the school community, providing efficient and empathetic support while helping improve the platform. Performance is measured through CSAT (Customer Satisfaction Score), response time, and resolution efficiency.This is a full-time hybrid role located in Buenos Aires for a Customer Success Manager at fidu. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing data to improve customer experiences, retaining customers, building strong relationships, and delivering exceptional customer service.
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* Mandatory requirement